Automatic Order Cancellation

Certain situations can lead to the cancellation of an order, manually or automatically. Manual cancellation by our team It may happen that our team proceeds directly to the cancellation of an order, particularly in the following cases: - Frequent repetitions of withdrawals or cancellations from the same customer. - Suspicion of abuse in the use of our cancellation policy. These measures are put in place to protect the availability of our products and guarantee a fair experience for all our customers. Automatic cancellation in case of suspicion of fraud Our security system continuously analyzes transactions made on our site. If an inconsistency is detected in the payment method or if certain security criteria are not respected, the order can be automatically cancelled without prior information to the customer. This measure aims to protect our brand against fraud and avoid chargebacks related to payments contested by dishonest people. If your order was cancelled by mistake and you are not the origin of a fraud or abuse, you can contact our customer service so that we can study your situation.