Answers, without the runaround.
Common searchesLace vs SkinReturns policyCut-in with a stylistLifespan
Browse by topic.
- 01
Ordering & Base Selection
How to pick a base, what a template kit does, and how custom orders work.12 guides - 02
Fitting & First Cut-in
Working with a stylist, scalp preparation, and making hairlines invisible.8 guides - 03
Daily Care & Maintenance
A practical care routine for cleaning, attachment, storage, and wear.15 guides - 04
Shipping, Returns & Refunds
Tracking, worldwide shipping times, and our stock returns policy.6 guides
Essential reading for every wearer.
The guides most people read before ordering their first hair system or starting daily wear.
Straight answers to what people ask most.
Answers to common questions about ordering, sizing, adhesives, and returns.
How do I know what size to order?
Most men wear a standard 8x10 base that is trimmed down to match their specific thinning pattern. We provide full measurement templates and support to ensure your system fits accurately.
What's your return policy?
Stock systems can be returned unworn, unwashed, and unaltered. Custom systems are built to your exact individual specifications, so they are final sale.
Which base should a first-time wearer choose?
For beginners, our 0.06mm thin skin or hybrid lace-with-poly perimeter systems offer the ideal balance of natural appearance, straightforward maintenance, and forgiving attachment.
Do I need a stylist for the first cut-in?
Yes, we strongly recommend having an experienced stylist who works with hair systems cut and blend the unit into your natural hair for your first application. We partner with 40+ salons across the country.
How long does shipping take?
Stock hair systems ship within 2–3 business days. Made-to-order custom systems take 8–10 weeks because each strand is ventilated and knotted by hand.