Account Recovery

Since December 20, 2024, you access your account using a code sent to your email. You no longer need to reset your password - simply access your email to log in. Following the migration of our new store in April 2023, accounts and orders were exported so as not to lose any data during this change. However, you need to perform a action to recover order histories in your customer account. An automatic email was sent to all our private and professional customers. In this email, a link allows you to easily recover your account by creating a new password. This link is only valid for 30 days. Beyond that, you will no longer be able to automatically recover your account. It will be necessary to contact our support team so that the migration is done internally. If you receive a specific advantage attached to your account, you need to log in with your usual email address. Otherwise, your benefits will be lost. In case of questions, please contact our team using this link.